Term and Conditions

Welcome to On Running Footwear (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website www.onrunningfootwear.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

1. Our Customers

On Running Footwear serves performance-focused individuals who value Swiss-engineered quality in:

• Hiking and trail running enthusiasts
• Casual athletes and walkers
• Tennis players and runners
• Style-conscious consumers seeking premium lifestyle sneakers

Our products are designed for customers who appreciate technical footwear with precision engineering.

2. Website Use

2.1 User Responsibilities

By using our site, you agree to:

• Provide accurate account information
• Not use the site for illegal purposes
• Not attempt to gain unauthorized access to our systems
• Not interfere with the site’s operation

2.2 Intellectual Property

All content on this site, including text, images, logos, and product designs (especially our proprietary CloudTec® cushioning technology) are our property or licensed to us and protected by intellectual property laws.

3. Products & Services

3.1 Product Descriptions

We offer Swiss-engineered performance footwear including:

• Hiking Shoes
• Trail Running Shoes
• Running Shoes
• Tennis Shoes
• Walking Shoes
• Lifestyle Sneakers
• Socks

We strive for accuracy in product descriptions but cannot guarantee colors will match your display exactly.

3.2 Product Availability

All items are subject to availability. We may limit quantities and reject orders due to errors or restrictions.

4. Orders & Payments

4.1 Order Process

Orders are processed within 1-2 business days (excluding weekends/holidays). You’ll receive:

• Order confirmation email
• Shipping notification with tracking

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You authorize us to charge the total amount to your selected payment method.

4.3 Pricing

All prices are in USD. We reserve the right to adjust prices and correct errors.

5. Shipping Policy

5.1 Shipping Options

We ship to most global locations (excluding some restricted areas):

Remote areas in Asia and other regions may experience longer transit times or may not be serviceable.

5.2 International Orders

Customers are responsible for any customs duties, taxes, or import fees. We cannot predict these charges.

6. Returns & Exchanges

6.1 Return Policy

We accept returns within 15 days of delivery for unworn, undamaged merchandise with original tags:

• Free returns for defective items
• Socks are non-returnable (except when defective)
• Refunds processed within 5 business days after receipt

6.2 Return Process

To initiate a return:

1. Email [email protected] with your order details
2. Pack items securely with original tags and packaging
3. US customers: Use provided return label
4. International customers: Ship to our US address with tracking

6.3 Exchanges

For size/color exchanges:

• Note desired size/color in return request
• We’ll ship new items after processing return
• For fastest service, place new order and return original separately

7. Warranties & Liability

7.1 Product Warranty

We warrant against manufacturing defects. Report defects within 7 days of delivery with photos for replacement.

7.2 Limitation of Liability

To the extent permitted by law, we are not liable for:

• Indirect, incidental, or consequential damages
• Injuries from product misuse
• Delivery delays beyond our control

8. Privacy & Data

Your privacy is important. Our Privacy Policy explains how we collect and use your data.

9. Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

10. Contact Us

For questions about these Terms:

On Running Footwear
3439 Radio Park Drive
Homer, US 30547
Email: [email protected]